Website overview

This Terms regulate the use of http://www.payhq.com

Website Terms of Use

This website (the “Website”) is a website operated by Transactworld Limited and/or Payment Infosys Limited (“TW”/ “we”/ “our”/ “us”).
In line with their current license standing, companies of Transactworld Group (“TW” or “the Group”) operate as below:

Transactworld Limited (for Customers located in UK): an E-money institution /EMI, incorporated in UK and licensed by Financial Conduct Authority (FCA) with reference number 900405 under the Electronic Money Regulations 2011, which issues e-money, serves companies (B2B) through the issuance of payment accounts and enabling global payments to companies and individuals via the open loop network of card schemes in conjunction with other parties.
Payment Infosys Limited (For Customers located globally outside of UK): a Intermediary/ PI, incorporated in Mauritius and licensed by Financial Services Commission (FSC) under Financial Services Act 2007 (FSA), which facilitates processing and transfer of payments between users, merchants, and financial institutions including but not limited to online payments, mobile money services, peer-to-peer transfers, merchant settlement services, outbound or inbound international payments in conjunction with other parties.

These Terms of Use govern your use of this Website and your relationship with TW. Please read them carefully as they affect your rights and liabilities under the applicable law (kindly refer to clause 8 below). If you do not agree to these Terms and Conditions, please do not register for our Services or use this Website.

General

1. The Website is provided to you free of charge and solely for your personal use, subject to these Terms of Use. By using the Website you agree to be bound by these Terms of Use. References to these Website Terms of Use include our General Terms and Conditions and our Privacy Notice. The use of your data is governed by our Data Privacy Notice, and your purchase of our Services (within the meaning assigned to it in the General Terms and Conditions) from this Website is governed by our General Terms and Conditions

2. These Website Terms of Use apply solely to your general use of the Website and any email correspondence between TW and you.

3. We reserve the right to amend these Terms of Use at any time. If we make any changes to these terms, we will let you know as soon as possible by posting the changes on the Website and updating the date below. It is your responsibility to read these Terms on each occasion you use this website. If you do not wish to accept the new Terms of Use you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms of Use.

Use of Website

1. When entering the Website, you agree to not use the Website inappropriately or in contravention of any UK and/or Mauritian legislation. You may not use the Website for any of the following purposes:

a. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;

b. transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;

c. interfering with any other person’s use or enjoyment of the Website; or

d. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

e. introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, attempting unauthorized access to our Website, the server on which our Website is located or any server, computer or database connected to our Website, attacking our Website via a denial-of-service attack or a distributed denial-of service attack. The above-mentioned actions constitute a criminal offence under the Computer Misuse Act 1990 (UK)/Cybersecurity and Cybercrime Act 2021(Mauritius) which will be reported to the relevant law enforcement authorities, and your right to use our Website will cease immediately.

2. You are responsible for the accuracy and veracity of any information you submit to the Website and you agree to keep any user credentials, password used on the Website or any other piece of information used as part of our security procedures confidential. You agree that TW will not be held responsible for any activity on the Website which results from access of a third party with or without your consent

3. You will be responsible for our losses and costs resulting from your breach of this clause 2

4. We reserve the right to disable any user identification credentials, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use or if we have grounds to suspect that those credentials are compromised.

5. If you discover or suspect that anyone other than you gains access to your user identification credentials, you must promptly notify us.

Availability and Maintenance of Website

1. TW reserves the right to change, suspend or discontinue the Website at any time, as well as the right to impose limits on certain features and services or restrict your access to all or part of the Website without prior notice and without incurring any liability.

2. Although we undertake to offer you the service in accordance with the best industry standards and practices, we make no promise that the services at the Website meet your requirements. We cannot guarantee that the Website will be faultless. If you would like to contact us regarding a fault on the Website, you may do so either by filling in the form on our Contact Us page on our website or by sending us an email on:

a. support_uk@payhq.com should you be domiciled in the United Kingdom;

b. support_mru@payhq.com should you be domiciled outside the United Kingdom.

3. Your access to the Website may be occasionally restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will seek to restore the service as soon as we reasonably can.

Third Party Websites

1. The Website includes links to other websites or material which are beyond its control.  We are not responsible for the direct or indirect consequences of you linking to any other website.  We are not responsible for and have no control over the content of any external sites, and the provision of a link is not an endorsement of any other site or its contents.

Linking to the Website

1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and you must not establish a link to the Website in any website that is not owned by you. The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.

3. We reserve the right at any time and in our sole discretion, to block links to the Website through technological or other means without prior notice.

4. If you wish to make any use of content on the Website other than that set out above, please contact us on:

a. support_uk@payhq.com should you be domiciled in the United Kingdom;

b. support_mru@payhq.com should you be domiciled outside the United Kingdom.

Intellectual Property Rights

2. No license is granted to you within these Website Terms of Use that allows you to use any trademark of TW. Trademarks used on the Website are the sole property of their respective owners and are protected by law.

3. When using the Website, you may not copy, reproduce, modify, transmit, distribute or commercially exploit or use any of the materials or content on the Website without prior written permission being granted from TW.

Disclaimer and Limitation of Liability

1. The content on the Website is provided for general information only, and although we make reasonable efforts to update the information, we make no representations, warranties or guarantees, whether express or implied, as to the operation of the Website or that the content on the Website is complete, accurate or up to date.

2. To the maximum extent permitted by law, TW shall not be held liable for any liability and responsibility emanating from the use, inability to use or the results of use of the Website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect or consequential loss or damage.

3. We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access the Website. You should use your own virus protection software.

4. The content of our Website does not represent any advice on which you should rely. You must obtain professional advice before taking, or refraining from, any action on the basis of the content on the Website.

5. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Law and Jurisdiction

1. The construction, validity and performance of these Website Terms of Use shall be governed by the Laws of Mauritius in respect of Payment Infosys Limited and by the laws of the United Kingdom in respect of Transactworld Limited.

2. It is agreed that the Courts of Laws in Mauritius shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Website Terms of Use in respect of Payment Infosys Limited, whilst the Courts of England and Wales shall have exclusive jurisdiction to settle claims related to Transactworld Limited.

Last updated on July 1, 2025 - Version no. 1